Terms and Conditions

Effective Date: 5th February 2026

Please read these Terms and Conditions carefully before registering for or using your account on the Work Readiness Institute (WoRI) platform.

1. Acceptance of Terms

By creating a membership account on the Work Readiness Institute website, you agree to be bound by these Terms and Conditions, as well as any policies, guidelines, or rules associated with the use of the website and its services.

By registering for a WoRI account, you agree to use the platform responsibly and provide accurate information during registration. Your account is intended for professional use within the WoRI community and must not be used for unlawful or harmful activities.

WoRI reserves the right to manage, update, suspend, or terminate accounts that violate community standards or misuse the platform. Additional terms and policies may apply and may be updated periodically.

If you do not agree with these Terms and Conditions, you should not create an account or use the website.

2. Eligibility for Membership

To create a membership account, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Agree to use the platform only for lawful and professional purposes

WoRI reserves the right to refuse or cancel any membership account at its discretion.

3. User Account Responsibilities

Members are responsible for maintaining the confidentiality of their account information, including:

• Username
• Password
• Login credentials

Users agree to:

• Not share their account with other individuals
• Immediately notify WoRI of any unauthorized use of their account
• Ensure all activities under their account comply with these Terms and Conditions

WoRI is not responsible for any losses resulting from unauthorized account use.

4. Use of Website and Learning Materials

Members may access training resources, courses, and materials available on the website for personal educational and professional development purposes only.

Users may not:

• Copy, reproduce, or distribute course materials without permission
• Sell, resell, or commercially exploit any WoRI content
• Upload harmful or malicious content to the platform
• Use the platform for illegal or unethical purposes

All course content remains the intellectual property of the Work Readiness Institute.

5. Certification and Assessments

Members enrolled in certification programs agree to comply with the rules governing assessments.

For the Work Readiness Certificate Course:

• Learners must complete the course modules before attempting the test
• The final assessment contains 100 questions
• The minimum pass mark is 60%

WoRI reserves the right to review or revoke certificates if misconduct, cheating, or academic dishonesty is discovered.

6. Code of Conduct

All members are expected to behave respectfully and professionally when interacting on the platform.

Users must not:

• Harass or abuse other members
• Post offensive, discriminatory, or inappropriate content
• Disrupt training sessions or learning forums

Violation of these standards may result in account suspension or termination.

7. Privacy and Data Protection

WoRI collects personal information for the purpose of:

• Managing membership accounts
• Delivering training and certification programs
• Improving services and learning experiences

User information will be handled according to the WoRI Privacy Policy and will not be sold or misused.

8. Suspension or Termination of Accounts

WoRI reserves the right to suspend or terminate accounts if users:

• Violate these Terms and Conditions
• Engage in fraudulent or unethical activity
• Misuse training materials or certification credentials

Termination may occur without prior notice in serious cases.

9. Limitation of Liability

While WoRI strives to provide high-quality educational resources, the Institute does not guarantee:

• Employment outcomes
• Job placement
• Career advancement

Users participate in courses and programs at their own discretion. WoRI shall not be liable for any damages resulting from the use or inability to use the website.

10. Modifications to Terms

WoRI reserves the right to update or modify these Terms and Conditions at any time. Members will be notified of significant changes through the website or email.

Continued use of the website after updates constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by the laws of the United Republic of Tanzania.

Any disputes arising from the use of the website shall be resolved in accordance with applicable Tanzanian law.

12. Contact Information

For questions regarding these Terms and Conditions, please contact:

Work Readiness Institute (WoRI)
P.O. Box 35634
Dar Es Salaam, Tanzania

Email: info@wori.co.tz
Tel: +255 749 929 212
Website: www.wori.co.tz

Privacy Policy

Work Readiness Institute (WoRI)

Effective Date: 5th February 2026

Work Readiness Institute (WoRI) respects your privacy and is committed to protecting the personal information of all users who visit our website, create membership accounts, or participate in our programs and services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website.

1. Information We Collect

1.1 Personal Information

This may include:

• Full name
• Gender
• Age
• Email address
• Phone number
• Country and location
• Educational background
• Employment or career information
• Account login credentials

This information is typically collected when you:

• Create a membership account
• Enroll in a course or training program
• Subscribe to newsletters
• Contact us through the website

1.2 Usage Information

We may automatically collect certain technical data such as:

• Internet Protocol (IP) address
• Browser type and device information
• Pages visited on the website
• Time spent on pages
• Login and activity records

This information helps us improve the functionality and user experience of the website.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Managing membership accounts
• Delivering training programs and certification courses
• Processing course registrations and assessments
• Issuing certificates and digital credentials
• Communicating important updates and program information
• Improving website functionality and learning resources
• Conducting monitoring, evaluation, and research related to employability programs

We only use personal information for legitimate educational and operational purposes.

3. Sharing of Information

The Work Readiness Institute does not sell or rent personal information to third parties.

However, we may share limited information with:

• Partner organizations involved in training or internship supervision
• Technology service providers supporting the website platform
• Regulatory authorities when required by law

All partners are expected to maintain strict confidentiality and data protection standards.

4. Data Security

WoRI takes reasonable administrative and technical measures to protect personal information from:

• Unauthorized access
• Loss or misuse
• Alteration or destruction

Security measures may include secure servers, password protection, and restricted access to sensitive data.

Despite these measures, no online platform can guarantee absolute security.

5. Cookies and Website Tracking

The WoRI website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic and usage patterns

Users may disable cookies through their browser settings; however, some features of the website may not function properly without them.

6. User Rights

Users of the WoRI website have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of personal data (subject to legal or program requirements)
• Opt out of marketing communications

Requests can be submitted through the contact details provided below.

7. Data Retention

Personal information may be retained for as long as necessary to:

• Maintain membership accounts
• Verify certifications
• Support monitoring and evaluation of training programs
• Comply with legal or regulatory requirements

After this period, data may be securely deleted or anonymized.

8. Links to Other Websites

The WoRI website may contain links to external websites operated by third parties.

WoRI is not responsible for the privacy practices or content of those external websites. Users are encouraged to review their privacy policies.

9. Updates to this Privacy Policy

The Institute may update this Privacy Policy periodically to reflect changes in legal requirements or organizational practices.

Updated policies will be published on the website with a revised effective date.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

Work Readiness Institute (WoRI)
P.O. Box 35634
Dar Es Salaam, Tanzania

Email: info@wori.co.tz
Tel: +255 749 929 212
Website: www.wori.co.tz

Refund Policy

Work Readiness Institute (WoRI)

Effective Date: 5th February 2026

This Refund Policy (“Policy”) governs all payments made to the Work Readiness Institute (“the Institute”) for its programs, trainings, certifications, and related consultancy services.

By enrolling in any Institute program, the participant (“Participant”) agrees to be bound by the terms set forth herein.

1. General Policy

All fees paid to the Institute are non-refundable, except as expressly provided under this Policy. Upon payment and confirmation of enrollment, the Institute allocates resources and reserves a place for the Participant, thereby limiting the availability of such opportunities to others.

2. Limited Refund Eligibility

A refund may be granted only under the following circumstances:

2.1 Cooling-Off Period

A Participant may request a full refund within forty-eight (48) hours of payment, provided that:

• The request is submitted in writing; and
• The program has not yet commenced.

2.2 Program Cancellation or Postponement

In the event that the Institute cancels or postpones a program:

• Participants may opt for a full refund; or
• Transfer their enrollment to a rescheduled session.

If the Participant is unable to attend the rescheduled program, a refund shall beissued.

2.3 Exceptional Circumstances

Refund requests arising from exceptional circumstances (including but not limitedto serious illness or emergencies) may be considered at the sole discretion of the Institute and must be supported by appropriate documentation.

3. Non-Refundable Circumstances

Refunds shall not be issued under the following conditions:

• Failure to attend scheduled sessions (including “no-shows”);
• Withdrawal after the commencement of the program;
• Dissatisfaction arising from personal expectations not aligned with the program description or objectives;
• Failure to complete the program for any reason not attributable to the Institute.

4. Transfers and Substitutions

Subject to prior written approval by the Institute:

• A Participant may request to transfer their enrollment to a future cohort of the same or similar program; or
• Nominate a substitute participant to take their place. All transfer or substitution requests must be submitted at least five (5) days prior to the program start date.

5. Refund Processing

Approved refunds shall be processed within seven (7) to fourteen (14) business days from the date of approval. Refunds will be made using the original method of payment unless otherwise agreed.

6. Administrative Fees

The Institute reserves the right to deduct 30% administrative charges from any approved refund, where applicable.

7. Method of Request

All refund requests must be submitted in writing via the Institute’s official communication channels and must include:

• Full name of the Participant;
• Program name;
• Proof of payment;
• Reason for the refund request; and
• Supporting documentation (if applicable).

8. Limitation of Liability

The Institute shall not be liable for any indirect, incidental, or consequential losses incurred by the Participant, including but not limited to travel, accommodation, oropportunity costs.

9. Policy Amendments

The Institute reserves the right to amend or update this Policy at any time. Any changes shall be effective upon publication through official communication channels.